• Consumer attention to price in social commerce: Eye tracking patterns in retail clothing 

      Menon, R.G. Vishnu; Sigurdsson, Valdimar; Larsen, Nils Magne; Fagerstrøm, Asle; Foxall, G. R. (Journal article; Tidsskriftartikkel; Peer reviewed, 2016-11)
      Although the literature establishes the importance of pricing in relation to traditional retailers and e-commerce, few studies consider its importance in social commerce. This study uses eye tracking to examine observational behavior as fixation time on price and the total fixation time on a Facebook page that displays clothing products. This study employs interventions both directly related (via ...
    • Consumer attention to price in social commerce: Eye tracking patterns in retail clothing 

      Menon, R.G. Vishnu; Sigurdsson, Valdimar; Larsen, Nils Magne; Fagerstrøm, Asle; Foxall, G. R. (Journal article; Tidsskriftartikkel; Peer reviewed, 2016-11)
      Although the literature establishes the importance of pricing in relation to traditional retailers and e-commerce, few studies consider its importance in social commerce. This study uses eye tracking to examine observational behavior as fixation time on price and the total fixation time on a Facebook page that displays clothing products. This study employs interventions both directly related (via ...
    • How to grow brand post engagement on Facebook and Twitter for airlines? An empirical investigation of design and content factors 

      Menon, R.G. Vishnu; Sigurdsson, Valdimar; Larsen, Nils Magne; Fagerstrøm, Asle; Sørensen, Herborg; Marteinsdóttir, Helena Gunnars; Foxall, Gordon R. (Journal article; Tidsskriftartikkel; Peer reviewed, 2019-06-05)
      Airlines are increasingly using social media for initiating and sustaining consumer brand engagement through interaction and sharing. This study introduces a conceptual model on brand post engagement on social media and contributes to extant knowledge on the effectiveness of the determinants of such engagement in the airline industry. Facebook brand posts of a major Nordic airline published between ...
    • The importance of relative customer-based label equity when signaling sustainability and health with certifications and tags 

      Sigurdsson, Valdimar; Larsen, Nils Magne; Folwarczny, Michał; Fagerstrøm, Asle; Menon, R.G. Vishnu; Sigurdardottir, Freyja Thoroddsen (Journal article; Tidsskriftartikkel; Peer reviewed, 2023-09-29)
      As a result of the increased crowding of the retail landscape with health and sustainability signals and hundreds of different certifications and claims, there is a growing need to determine the critical success factors and guidelines for professional practice. The current paper investigates how different combinations of signals impact consumers’ choice and willingness to pay (WTP). We identify and ...
    • Increasing the effectiveness of ecological food signaling: Comparing sustainability tags with eco-labels 

      Sigurdsson, Valdimar; Larsen, Nils Magne; Palsdottir, Rakel Gyda; Folwarczny, Michal; Menon, R.G. Vishnu; Fagerstrøm, Asle (Journal article; Tidsskriftartikkel; Peer reviewed, 2021-10-30)
      The effectiveness of eco-labels has dominated research on food signaling. Building on signaling theory, we investigate the impact of sustainability tags–unverified sustainability claims–compared to eco-labels–actual awarded eco-certificates–on consumer choice and the willingness to pay (WTP). We add to the underdeveloped “non eco-labels” literature on sustainability signaling by documenting that a ...
    • Social media: Where customers air their troubles—How to respond to them? 

      Sigurdsson, Valdimar; Larsen, Nils Magne; Gudmundsdottir, Hulda Karen; Alemu, Mohammed Hussen; Menon, R.G. Vishnu; Fagerstrøm, Asle (Journal article; Tidsskriftartikkel; Peer reviewed, 2021-08-07)
      Dissatisfied customers often use social media to voice their complaints effectively, and firms strive to find solutions about how to respond to publicly visible service failure posts. We add to the emerging literature on complaint handling via social media by examining how complaining customers on a company’s Facebook page prefer to be treated. We built on the multi-attribute product concept and ...